Frequently Asked Questions

Every Blissful Hours candle is made with 100% soy wax, poured by hand in small batches and finished with a cotton, wooden or eco wick. We keep our ingredient list simple and honest, so what you’re lighting is exactly what it feels like — natural, warm and made with care.

Yes. Every candle is hand-poured in small batches at our studio in Mumbai, so no two are ever quite identical. Small differences in surface finish, colour or jar fill are part of the handmade character, not a flaw — a little reminder that a real person made this for you.

Burn time depends on the size of the candle and how you care for it. Burn-time information will be provided with the relevant product where available. Following the candle-care instructions helps you get the intended burn time.

We aim for a soft-to-moderate scent that suits everyday rooms rather than overwhelms them. How strongly you notice it depends on room size, ventilation and airflow. Fragrance is personal, and a candle that smells lighter or stronger to you than expected is not, by itself, a product defect.

Yes. We offer unscented options for customers who prefer the warmth and ambience of a candle without fragrance.

We use 100% soy wax and carefully selected wicks for a clean, steady burn with minimal soot when used and trimmed correctly. As with any candle, always burn in a well-ventilated room.

Let it burn for 2–3 hours on the first lighting, until the melted wax reaches the edges of the container. This “memory burn” helps prevent tunnelling and supports an even burn for the rest of the candle’s life.

No more than 3–4 hours at a stretch. Let the candle cool completely and the wax set before relighting.

With the candle unlit and cool, trim a cotton or eco wick to about 5 mm before every burn; trim a wooden wick to about 3 mm and remove any charred bits. A well-trimmed wick gives a steadier flame and less soot.

Wrap a collar of aluminium foil around the top of the jar, leaving an opening in the centre, and burn for 1–2 hours until the wax melts evenly to the edges. Avoid overheating the vessel, and next time let the first burn run long enough to reach the edges.

Usually the wick is too long, the candle has burned too long at a stretch, or it’s sitting in a draught. Extinguish the candle, let it cool, trim the wick and keep it away from fans, AC vents and open windows.

No — frosting is a natural characteristic of soy wax, and honestly a small sign of how pure the wax is. It’s cosmetic and doesn’t affect how the candle burns or smells.

This is called “sweating,” and soy wax can show it in humid weather or when temperatures change. It’s harmless — just blot gently with a tissue.

Yes, and it’s one of our favourite parts of the experience — a gentle crackle is natural for wooden wicks. If the flame behaves abnormally, extinguish the candle, let it cool and follow the wick-care instructions.

Keep candles in a cool, dry place away from direct sunlight and heat, and never leave them in a parked car. Heat can soften soy wax or cause it to separate. Keep the lid on when not in use, where a lid is supplied.

Stop burning once about 1 cm (roughly half an inch) of wax remains at the bottom — the container gets very hot near the end of a burn.

• Never leave a burning candle unattended, and never sleep with one lit.
• Keep candles away from children, pets, curtains, paper and anything flammable.
• Place the candle on a flat, stable, heat-resistant surface.
• Do not move a candle while it is burning or the wax is liquid.
• Do not drop matches or wick trimmings into the wax.
• Use a snuffer or lid to put out the flame instead of blowing hard, and keep the room well ventilated.

If you are pregnant, have asthma, a fragrance sensitivity, or concerns about pets, consider appropriate professional medical or veterinary advice before using scented candles.

Yes, and we love that you would. Once the candle is finished, gently remove any leftover wax, wash the jar with warm soapy water and give it a second life as a planter, pen stand or storage jar. Do not use it as a candle vessel again and do not use it for food.

Add your favourites to the cart, enter your delivery details and choose a payment method. You’ll receive an automated order confirmation email once your order is placed.

UPI, credit and debit cards, net banking and wallets via Razorpay, and Cash on Delivery (COD) in eligible serviceable PIN codes.

Yes, for eligible serviceable PIN codes, with no COD handling fee.

Yes — orders can be cancelled or modified before dispatch. Address changes must be requested before dispatch and cannot be guaranteed once the order has been handed to the courier. Contact us as soon as possible with your order number.

Yes. A tax invoice is provided with your order. If you need your GSTIN reflected on the invoice, share it at the time of ordering.

One coupon per order, unless specifically stated otherwise. Coupons cannot be combined with other offers and have no cash value.

We currently deliver within India to serviceable PIN codes. We do not currently ship internationally.

Regular orders are processed and dispatched within 24 hours, subject to order verification and operational circumstances.

As a general guide: 3–5 business days to metro cities and 5–8 business days elsewhere in India, though this can vary by destination, courier operations, weather and peak periods, so we don’t guarantee a fixed delivery date. You’ll get tracking details once your order ships.

Yes — shipping is free on every order, always.

Once your order ships, we’ll send a tracking link via email, SMS and/or WhatsApp, depending on the available channel.

Usually yes, though orders with multiple items may ship in separate parcels. You won’t be charged extra shipping for split shipments.

We’re sorry if this happens — it’s never the welcome we want you to have. Contact us within 48 hours of delivery with your order number and the requested supporting information (photos and, where available, an unboxing video). For approved claims, you may choose a replacement or refund, subject to our Return, Exchange & Refund Policy.

No. Because candles are scented, burnable products, we can’t accept returns or exchanges for change of mind, fragrance preference, or because a scent is perceived as lighter or stronger than expected. If you’re unsure about a scent, message us and we’ll gladly help you choose one you’ll love.

Approved refunds are processed to the original payment method within 5–7 business days. COD refunds are made by UPI or bank transfer within 5–7 business days of approval.

Yes. We create custom and bulk candles for occasions such as weddings, corporate gifting, return gifts, hotels, cafés and events — each one hand-poured with the same care as everything else we make. Depending on the requirement, you can choose fragrances, colours, jar styles, labels, packaging and personalised messages.

10 pieces, subject to the specific customisation and enquiry.

Custom orders require 100% advance payment before production begins. Timelines are handled case by case; as a general guide, orders take around 7–10 days after design approval, and we’ll make reasonable efforts to complete them earlier where possible.

Email contact@theblissfulhours.com or WhatsApp +91 77180 45823 with your quantity, occasion, preferred fragrances, desired delivery date, city and customisation requirements. We’ll share a quote, details and a proof/mock-up where required.

Yes, subject to the applicable product/order options.

Yes, subject to the applicable product/order options.