Refund policy

Last updated: 28 September 2026

At The Blissful Hours, every candle is hand-poured with care using 100% soy wax and packed carefully before it leaves us. Our policy is designed around damaged, defective, incorrect and missing items.

1. What we will replace or refund

We will provide a replacement or refund, as applicable, if:

• the product arrives broken, cracked, melted out of shape or otherwise damaged in transit;
• the product has a genuine manufacturing defect;
• you received the wrong product, size or fragrance;
• an item is missing from your order; or
• the product is materially different from what you ordered.

2. How to raise a claim (within 48 hours)

Contact us within 48 hours of delivery with your order number and a short description of the issue.

1. Email support@theblissfulhours.com or WhatsApp +91 77180 45823.
2. Share clear photos of the product, outer packaging and shipping label.
3. Where available, share an unboxing video showing the parcel and its condition.
4. Our team will review the claim and confirm the next step.

Photos and an unboxing video help us verify transit damage and resolve claims efficiently. We may request additional information where reasonably necessary.

3. Resolution

For an approved claim, you may choose a replacement or refund. Replacement is subject to stock availability. Where a return of the damaged/incorrect item is required, we will provide the applicable return/pickup instructions at no cost to you.

4. Refund timelines

• Prepaid orders: refund to the original payment method within 5–7 business days of approval. Your bank/payment provider may take additional time to reflect the amount.
• COD orders: refund by UPI or bank transfer within 5–7 business days of approval. We will request the required details.

Approved replacements are dispatched as soon as reasonably possible, subject to stock availability.

5. What is not covered

• Change of mind, fragrance preference, or a perception that the scent is lighter or stronger than expected.
• Candles that have been lit, used or altered.
• Natural characteristics of soy wax and handmade candles, including frosting, sweating, slight colour variations, small surface imperfections and natural wooden-wick crackle.
• Damage caused after delivery by improper storage, excessive heat, misuse or failure to follow candle-care instructions.
• Custom, personalised or made-to-order items once production has started, except where they arrive damaged or defective or where we made an error.
• Clearance or final-sale items, except where required by applicable law or where the item is damaged or defective.
• Claims raised after 48 hours of delivery, subject to applicable law and exceptional circumstances.

6. Cancellations

• You may cancel an order before it is dispatched. Contact us with your order number and we will process an eligible prepaid refund within 5–7 business days.
• Once dispatched, an order cannot be cancelled.
• Custom or personalised orders cannot be cancelled once production has started.

7. Undelivered or refused parcels

Please provide a complete and correct address, PIN code and working phone number. Our courier partner typically makes 2 delivery attempts before an undelivered parcel is returned to us. If a parcel is returned because of an incorrect/incomplete address, unreachable contact details or refusal to accept delivery, we will contact you. Depending on the circumstances, we may re-ship at your cost or refund a prepaid order after applicable shipping/RTO charges.

8. Please do not accept a visibly damaged parcel

If the outer packaging is clearly torn, crushed or tampered with, please record the condition where possible, inform the delivery agent and contact us promptly. You may refuse a visibly damaged parcel.

9. Contact